HealthyWage Step Challenge FAQ
Contact us
Email us at info@healthywage.com. For the Step & Device Connection FAQ, go here.
Rules
To see the rules for the HealthyWage Step Challenge, go here.
Why should I join?
It's fun and effective! You win individually when you reach your personal step goal, but getting moving as a team means you keep on track and encourage each other to reach your goals! Cash prizes for reaching achievable goals makes the challenge super fun. If you achieve your goal of increasing your daily steps by 25%, you win!
What if all of the participants win?
HealthyWage has a "no-lose" guarantee: if more than 75% of participants are successful, HealthyWage guarantees all of the winners will receive at least their entry fee back.
Can my friends and family from outside of work join in?
Absolutely! The HealthyWage Step Challenges are the best way to get active with your friends. Get moving together, reach your goals individually, and make a few bucks at the same time! Plus, it's the more the merrier: more participants means a bigger pot!
How does it work?
The HealthyWage Step Challenges are all about participants striving to improve their daily step counts. Each individual will have a goal that is 25% higher than their personalized starting point. Each participant puts money into the pot, and at the end of the challenge that money (less 25% administration fee and any uncollected fee installments) is split among all successful participants! The bigger the challenge, the bigger the pot!
How is my personal step goal determined?
It's easy - our system will look at your past 45 days of steps, place them in order from lowest to highest, remove days with fewer than 4,000 steps, and then choose the middle number (or median*) and add 25%.
If there is not enough data, your goal will be 10,000 steps per day. In order to have enough data, you must have at least 10 days with at least 4,000 steps per day within the past 45 days.
Want to know what your goal will be? You can calculate it before registering for the challenge by signing up on the HealthyWage App (feature not available on web browsers). Just follow the instructions on HealthyWage's App Sign Up Guide for step-by-step instructions to register for your company's challenge.
*Median is not the same as "average" or "mean." Instead, it is the middle datapoint from a set of numbers that are arranged in order from smallest to largest.
How do I track my steps?
HealthyWage works with many different step trackers! We sync your steps using Apple Health on iPhone and Health Connect or Samsung Health on Android. If you track with a watch (like Fitbit or Garmin), fitness tracker, or another app, connect it to Apple Health or Health Connect first, and your steps will sync to HealthyWage from there.
During the registration process for the Step Challenge on the HealthyWage App, you will be prompted to connect connect your device and sync your steps.
If you register for a Step Challenge on the HealthyWage Website, you must then download and log into the HealthyWage App to sync with one of the eligible step trackers. Your step goal will be calculated the first time you sync after registering for your challenge.
For instructions on setting up your connection, managing step data sources, and troubleshooting syncing issues, please visit our Step & Device Connection FAQs.
We recommend logging into the App at least once a day to ensure your step-tracking device is syncing correctly and accurately logging your steps. Important: HealthyWage does not accept step data not recorded by your tracking device (e.g., manually entered steps, workout, exercise, etc.).
How do I connect my device?
It's easy! Use the HealthyWage App to connect and sync your step tracker. You will be prompted automatically during your registration process on the HealthyWage App.
You can set up your step tracker anytime by following these steps:
1. Tap the Menu button (three lines at the upper left of the app screen)
2. Locate Profile & Settings
3. Tap Devices
4. Select your tracking device and follow the prompts to connect and sync your steps
Please note: You are only able to view your step challenge information on the website. Log into the mobile app and get to stepping!
What happens if I lose or have to replace my step tracking device?
Use your phone to track your steps while you are without your regular device. Once you have a new device, or have found your old one, just reconnect. Our system will automatically take the steps from the device that has the highest number of steps for those days when your device was not connected.
How do you prevent cheating?
We police cheating aggressively. If we determine that someone has cheated, they will be removed from the program immediately and not eligible for prizes.
How does the pot get split?
The pot is split evenly between all successful participants. For example, if there are 14 winning participants, all 14 winners will split the pot evenly.
Can I participate if I am located outside of the U.S?
HealthyWage is available to residents of the United States, United Kingdom, Canada, Latin America (including Mexico), Australia, and most of Europe and Asia. If you are participating through an employer, such as Halliburton, you are generally allowed to participate regardless of your location in the world. Unless you are participating through your employer, you may not participate if you are a resident of North Korea, Iran, Syria, Iraq, Saudi Arabia, Burma, Yemen, Afghanistan, Libya and Sudan.
All participants should have prior doctor's approval before starting any fitness program. You are not allowed to participate if: you are under the age of 18, have any medical conditions that prevent you from walking or being active, have a doctor's recommendation not to exercise or any disability preventing you from physical activity.
Do I need to send my friends and family an invitation through your website?
You can, but you don't need to. Just let them know that they need to register online at the challenge sign up page. After they register, they will arrive at a page with a list of teams and will be able to choose your team from the list.
Is there a deadline for registering and syncing at the beginning of the contest?
Yes, registration remains open for two weeks after the challenge start date. You will need to sync your steps as soon as possible to set your step goal and track your progress. The HealthyWage App will sync the past 45 days of steps (giving you credit for steps take since the start of the challenge).
Can I participate in more than one challenge at the same time?
Absolutely. You can participate in up to 10 challenges at the same time! So double-up, even triple-up to maximize your winnings for the same weight loss!
*Note on participating in multiple step challenges:
Because the goal of the step challenge is a 25% increase over your current daily step count, you may have different step goals for each challenge that you join, as your step average increases accordingly.
I connected my device, but it is not syncing.
Please follow these instructions:
1. In the HealthyWage Mobile App, tap on the Menu (☰) button (three lines at the upper left of the screen)
2. Scroll down to Profile & Settings, then tap on Devices
3. Tap Disconnect, then confirm "Disconnect" on the popup screen
4. Tap on the relevant tracking service and follow the prompts to connect your device (make sure to log in with the correct account)
5. Return to the previous screen by tapping "Back" on the upper left corner
6. Select "STEPS" at the bottom of the App screen
7. Review the step information. If it is not displaying the most recent data, tap on "Sync Now" to update
Need additional help? Contact HealthyWage Participant Support at info@healthywage.com.
What happens if one of my team members doesn't sync their device?
If someone on your team doesn't sync their device, that's okay—since teams are just for fun, your teammates step count will not have any effect on if you win the challenge or not. But, to have the best challenge experience, tell them to step up their game (pun intended)!
Do I have to reach my goal everyday?
You should give it your best effort, but it is okay if you do not reach your goal every day. To win a step challenge, you need to achieve your total Challenge Step Goal by the end of the challenge period.
Here's how it works:
Your Challenge Step Goal = (Daily Step Goal) × (Number of Days in Challenge)
For example: If your daily goal is 10,000 steps in a 60-day challenge, your Challenge Step Goal would be 600,000 total steps.
The good news is that your steps are cumulative, so you don't have to hit your exact daily goal every single day. If you walk fewer steps one day, you can make up for it by walking more steps on another day. What matters is reaching your Challenge Step Goal by the end of the challenge (11:59pm on the final day).
Do my steps count up until the last day of the challenge?
Yes! Your steps will count up until 11:59 pm in your local time zone. Please note that steps taken during the challenge period must be synced no later than 72 hours after the challenge ends. Steps synced beyond this will not be counted toward your goal.
What if I get injured during the challenge?
You would have to contact us with confirmation from a doctor stating you are unable to perform the actions required to complete the challenge. Once this is confirmed, we will postpone your challenge.
Can minors participate?
No. Only individuals over the age of 18 are allowed to participate.
What if my device didn’t sync and now I’m too far behind to win?
There are ways we can retroactively add your steps. If you experience issues syncing your steps or identify incorrect data, you must contact HealthyWage within 72 hours after the challenge ends at info@healthywage.com with 1) a description of the issue, 2) what device/app you use and 3) detailed daily screenshot(s) from your step-tracking app so our team can assist with troubleshooting the issue. Reports beyond this deadline cannot be accepted
How do I get paid?
Please see the Payouts and Points FAQs here.
2026-10-09
